Network Services Cut

Dear Vodacom Customer Service,

I'm writing to express my extreme disappointment with the service I've received from Vodacom. We've been experiencing persistent network issues for nearly a year, starting with our Alcatel link hub showing a constant red signal. Despite logging multiple complaints, we were informed that the network in our area was down and would be fixed within 21 days. Unfortunately, this issue remains unresolved since November last year.

We attempted to mitigate the problem by switching to a pocket router, which offered some improvement but not a satisfactory solution. Recently, we discovered that our network service has been completely shut down. When we visited a Vodacom store, we were informed that our services had been cut and our account had been sent to legal. This is perplexing, as our accounts are up to date.

What's more concerning is that this issue seems isolated to one of our four contracts, and the store agents are unable to locate our account in their system despite entering the correct number and ID. I'd appreciate it if you could investigate this matter and provide a clear explanation for the service disruption and account issues.