BN
Bakang N
1 reviews | Active since Jan 2016
20 Apr 2024, 10:18
Network Service ******
I called Vodacom on March to cancel my two contract with them, the cancellation consultant cancelled one of the lines and gave me a deal on the one line for just a data package and said as a loyal customer Vodacom is giving me a free bluetooth speaker. When I received this months invoice I was shocked, I was still being charged for a line I asked to be cancelled, a device and additional package. The was a whatsapp package initiated for a line that doesnt even have whatsapp and now the speaker that they said is free am actually being charged. I think Vodacom are ****ming us in order to pay the please call me guy
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Replies (1)Vodacom's replyOfficial
21 Apr 2024, 21:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply21 Apr 2024, 21:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
