Network Related issues always an issue.

Hi The only reason I gave 3 Stars is because the service desk operators actually try. This complaint is aimed at the fact that no results come from the network it self. So I have a 100MBPS LTE line. I don't expect miracles or always stable speeds because it is LTE, I just expect to at the least receive some form of what I am paying for. I have spoken with numerous help desk operators, My issue is that I am paying for a 5G connection and have to use only 4G because that is the most stable/Balanced. I am not receiving the speeds that I am paying for at most I am getting a quarter what I am paying for. The most helpful commentary that I have received is that I shouldn't expect the full speeds that I am paying for. Break Down: 4G The Download speeds hit a peak of 25MBPS or at most(once in a blue Moon) 40MBPS, The upload speeds 40MBPS to 60MBPS. 5G The download speeds 100MBPS- 120MBPS. The Upload speeds is the most horrible one at a peak of between 0.1MBPS and 0.7MBPS sometimes even none.

I don't expect refunds or a pity party. I just want Vodacom to at least be honest about their speeds and not "sell" a product under false information. I understand that LTE is not always stable. But just check your towers because they are not operating as they should. I havc logged new service requests as I am typing this out. Ps. I am living not far from the nearest tower and also not in a dip. Don't get me started on the coverage in Dewetsdorp Free State where family of mine lives.