Network Re-Synchronisation 10 times a week for a year - WHY?????

THIS IS A JOKE - MY LINE HAS BEEN BLOCKED AGAIN!

VODACOM you have just LOCKED MY LINE AGAIN FOR THE 2ND TIME TODAY!

I cannot make Calls and my Data is off!!!

Sort this out!!!!!!

I am NOT spending another hour on the Phone calling your useless call centre!

Samantha Ferreira
***

This is a generic reply - has anyone even read my complaint?
has anyone investigated my account and query?
Who is going to call me and when?
Its been almost 4 hours already................
My line is suspended again!


Vodacom's reply:
30 Oct 2019, 11:16


Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team

VODACOM - Its been another 25 minutes and 2 hours since your Generic system automated reply..................
I will continue to load comments until SOMEBODY.........ANYBODY.......calls me!!!!!!!!!!!!

VODACOM - You are closing my above open reference numbers as we speak without fixing anything!!!!!

I am receiving notifications that my queries have been resolved and they have NOT - NOBODY HAS CONTACTED ME!!!!!!!!!!

My line is still Suspended!!!!!!

CALL ME!!!!

*** - Samantha

5 HOURS SINCE MY INITIAL COMPLAINT AND ZERO FEEDBAC****!!

MSISDN - **********
Name: Samantha Ferreira

NB NOTE: STUDY MY ACCOUNT AND THE NOTES ON YOUR SYSTEM BEFORE ANYONE BEFORE CALLING ME!

I have spent over 10 HOURS on the phone with your call centre over the past few months.

WHY - Do you not notify me when my bundle is going to run out????
WHY- Is the Total data and minute amounts on my Vodacom APP completely Incorrect all the time??? ( have screen shots and this is NOT a refreshing time delay issue as its completely out all the time!)
WHY - Do you Block and suspend my entire line when my Data bundle runs out??? What does my Data have to do with my Voice Line???
This is BEYOND RIDICULOUS........HOW am I supposed to purchase a bundle when you suspend my line and I cant get into my Vodacom APP - not that it even works properly as I have loads of Screen shots of ERROR Messages when I try to load bundles......
WHY - do you block my Voice calls when my DATA runs out????
WHY - has my line had to be RE-SYNCHRONISED 10 TIMES A MONTH FOR THE PAST YEAR?????
WHY - Do I have to Call Vodacom every 3 days and waste hours of my time to get my phone to work????
WHY - Do Supervisors not call me back????
WHY - Have my Network queries NOT been attended to????

WHAT IS THE ACTUAL PROBLEM ON MY LINE?

I have been left with a suspended line roughly 40 times in the past year - is this good service Vodacom?

I want to cancel this line and Im porting off you network and if you see how many times Ive told you guys about this issue you actually wont blame me at all!

Reference numbers that I have - there are about 20 more on your systems!

1-**********9955
1-**********8406
1-**********6568
1-**********6533

I have not more words to explain my complete and utter frustration with this situation!!!!!!!!!!!!!!!!!

My Number is the one in question above -**********

Investigate this problem and call me with an ANSWER as to WHY this keeps happening!

I am available after 1pm today - do not call me without decent feedback!
Samantha Ferreira

VODACOM - Still no feedback, not even a Phonecall 24 Hours Later!

I have put a complaint on Facebook and I am now going to ICASA

Thank you - do not bother contacting me.

OK VODACOM.... Ive officially HAD ENOUGH!

2 days and not a phone call, email, SMS, postcard, smoke signal, ***eon...............

ABSOLUTELY PATHETIC!

Please accept this as 1 months notice to cancel my contract on MSISDN ***.

I will be Porting my number to MTN.

Please send me confirmation of this cancellation request being received and processed to ***

ICASA COMPLAINT NUMBER FOR THIS QUERY -

CAS-107119-V1S0S3