AK
Annah K
1 reviews | Active since May 2018
17 Nov 2020, 10:02
Network Problems in our area
I've logged a network complaint on the first week in November and received a reference number on the 09 November 2020 and received another message on the 10 November 2020 which read, 'they were busy attending with the problem". Its been 7 days after the last message. I called Vodacom on Friday night and was given a number that doesn't work ***. I was told to phone the number from Monday to Friday from 8 to 5. I phoned last night 16th November 2020 again and was told the team leader will ring me back and not to my surprise its now 17th November 2020 at 9.55 and no one has called me. There is no urgency with Vodacom and it employees. This service is pathetic,
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
17 Nov 2020, 11:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Nov 2020, 11:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Nov 2020, 14:20 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our networks team for further assistance. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our networks team for further assistance. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Nov 2020, 14:20
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our networks team for further assistance. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our networks team for further assistance. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Nov 2020, 15:54Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our networks team for further assistance. Please see below feedback provided:
Dear Customer, Please be advised that we are still attending to the network problem you reported to Vodacom. The fault is currently in hand with our fixing department. We however cannot provide a timeframe for a Resolution due to 3rd party involvement and would like to thank you for your patience and understanding in this regard. Have a pleasant day Further!
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our networks team for further assistance. Please see below feedback provided:
Dear Customer, Please be advised that we are still attending to the network problem you reported to Vodacom. The fault is currently in hand with our fixing department. We however cannot provide a timeframe for a Resolution due to 3rd party involvement and would like to thank you for your patience and understanding in this regard. Have a pleasant day Further!
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Nov 2020, 15:54
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our networks team for further assistance. Please see below feedback provided:
Dear Customer, Please be advised that we are still attending to the network problem you reported to Vodacom. The fault is currently in hand with our fixing department. We however cannot provide a timeframe for a Resolution due to 3rd party involvement and would like to thank you for your patience and understanding in this regard. Have a pleasant day Further!
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our networks team for further assistance. Please see below feedback provided:
Dear Customer, Please be advised that we are still attending to the network problem you reported to Vodacom. The fault is currently in hand with our fixing department. We however cannot provide a timeframe for a Resolution due to 3rd party involvement and would like to thank you for your patience and understanding in this regard. Have a pleasant day Further!
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,