1 reviews | Active since Sept 2016
Network problem
<p>Today is the third day I cannot make any outgoing calls nor use my data or send a sms.</p> <p> </p> <p>I phoned Vodacom and they told me its a network problem. For 3 days!!!</p> <p> </p> <p>I can't enter my security complex as I need to phone the gate to open.</p> <p> </p> <p>This was very humiliating yesterday at a meeting when I had to phone a person and had to say "I cant make outgoing calls."</p> <p> </p> <p>My debit order for Vodacom went off on schedule as usual and still cant use this network.</p> <p> </p> <p>I will be migrating to Cell C with all three my Vodacom contracts.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
This is really unacceptable, there is still nothing done!
Someone tried to phone me at 10:40 today but I was unable to answer as I was in a meeting. Nobody tried to contact me again.
I am sick and tired of waiting in a queue on the phone, I really dont have the time for that!
I had a look on my Vodacom on my pc and there is currently 4 x numbers active, why is that.
I stopped the one nr andcancelled another.
Currently there should only be two active.
Also, I was contacted by a Vodacom consultant in October who promoted the UChoose 500 package (I was on the Smart S option at that time) promising R500 of airtime and an additional 2g data at a reasonable price.
Obviously I took it and when I was officially switched to the UChoose 500 from the start of November I did not receive any data only the airtime. I did not know I didnt receive any data and a week later I was stranded without any talk time as my data usage used all my talk time.
From then I loaded airtime and converted it to data. One of the data conversions I never received to date. I also saw on the MyVodacom site that data I converted on the 23 November was added to my account. This was supposed to be converted from airtime. (This date's data, I never received) Why is this added to my account.
Why is my bill last month so high??? I always look at myVodacom app and if I run out of data I buy more before I run out.
I am really sick and tired of Vodacom and If you want to keep me as a customer I want to see changes and motivation very quickly.
This is really unacceptable, there is still nothing done!
Someone tried to phone me at 10:40 today but I was unable to answer as I was in a meeting. Nobody tried to contact me again.
I am sick and tired of waiting in a queue on the phone, I really dont have the time for that!
I had a look on my Vodacom on my pc and there is currently 4 x numbers active, why is that.
I stopped the one nr andcancelled another.
Currently there should only be two active.
Also, I was contacted by a Vodacom consultant in October who promoted the UChoose 500 package (I was on the Smart S option at that time) promising R500 of airtime and an additional 2g data at a reasonable price.
Obviously I took it and when I was officially switched to the UChoose 500 from the start of November I did not receive any data only the airtime. I did not know I didnt receive any data and a week later I was stranded without any talk time as my data usage used all my talk time.
From then I loaded airtime and converted it to data. One of the data conversions I never received to date. I also saw on the MyVodacom site that data I converted on the 23 November was added to my account. This was supposed to be converted from airtime. (This date's data, I never received) Why is this added to my account.
Why is my bill last month so high??? I always look at myVodacom app and if I run out of data I buy more before I run out.
I am really sick and tired of Vodacom and If you want to keep me as a customer I want to see changes and motivation very quickly.