Network outage

Beginning of the year I was sold a package with incorrect information and when called customer care to enquire, my contract was cancelled without my knowledge no one took responsibility for, they then offered me another package as the one I initially had was no longer on special, I agreed because I needed the network as I work remotely. And now we here again without connection for almost 3 days and all I am receiving is different information from the consultants. No one is making an extra effort to speed up the process, despite the fact that I mentioned I work remotely. Connecting with normal data is more expensive, even our TV works with internet, and this is really frustrating, as they keep telling me about 72 hours, this is an urgent matter. Twice I get cancelled without my knowledge. First chance I get I am changing networks. I asked why was the connection cancelled, and the answer I got was "it happens"