Network not working, call centre not working!

<p>I'm typing this whilst on the line waiting for Mrs Waheeb Bailey from Vodacom's call centre who, as the case with all the other Vodacom "team leaders" always seem to be, isn't available. I've held the line for about 45mins now without my query being properly attended to - which is supposed to be quite a "serious" one as I've been dropping calls and also struggled with sms's not going through etc. This matter has been going on for more than 8 months now end has apparentely been "escalated" numerous times after I always get promised that it will be resolved soon and that they'll get back in touch with me - which they obviously never do. To have to now sit wait this long just to get this message through to the call centre is just another slap in the face from Vodacom who gladly still keeps on deducting full payments from my account each month even though they are fully aware that I'm not receiving the "service" for which I'm paying for! I'm really fed up with their way of doing business now and will strongly suggest that you rather go with MTN or Cell C if you're reading this whilst trying to decide on which network you have to go with. As for whoever reads this on behalf of Vodacom, please do your company and your "clients" the favour of following up on the phonecall that was made from my nr to your call centre on 25 March 2017 at around 9h40 (I also made one at around 9h30 but got cut off then - which wasn't the first time that that happened either!), in which you'll hear how I was clearly **** to by a Ashley who told me that he was putting me through to another "manager" (as Mrs Wedaad Bailey wasn't "available"), but then this "manager" just turned out to be another normal call centre agent from another dept ho then also promised to put me through to her "manager/supervisor"... this phone call has now been going for about 60mins...</p>