NETWORK LOCK

<p>Whilst having a vodacom contract I was able to use any network sim on my phone...strange enough once my contract was over I am unable to use any other network sim except a vodacom sim. Having called vodacom customer care I was advised that there is a lock and I should go to a vodacom store to remove this lock as it does not take much time. Having past history with the service at vodacom stores I called the vodacom branch in gateway to enquire if there were any additional information/ documentation they would require to remove this lock. The guy I spoke to responded to my enquiry of "removing a network lock" as if I was speaking french and said that I may have a software issue which would require me to book a technician...of which I will be charged. I fail to believe that strangely after 2 years the phone now has a software problem, and neither am I willing to pay to remove a lock on a phone which i've spent the last 2 years paying off TO OWN! </p>