MP
Michael P

1 reviews | Active since May 2016

18 May 2016, 05:35

Network issues with vodacom just not getting sorted out

<p>My phone all of a sudden lost connection to the LTE network. After countless calls to the customer call centre and going into vodacom stores as well as buying a new SIM card because nobody at vodacom can seem to help me. I pay for the LTE service yet im not recieving services that i pay for and nobody at vodacom can resolve my issue. Maybe its time to move to another provider and i can actually get a service that i pay for. I have tried everything, spoken to so many people and they cannot seem to fix something that should be eadily resolved. </p>

0
Replies (2)
Vodacom
Vodacom's reply18 May 2016, 05:49
Official
Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team
MP
Michael P's update30 May 2016, 09:48
Reviewer Update
Still not a word or an ounce of help from vodacom. I'm still sitting with network issues and no-one bothers to give me a call. Still paying for a service that I'm not receiving. I've done all I can to resolve this problem and still nothing helps.