DW
Damian W
1 reviews | Active since Feb 2016
09 Apr 2019, 15:03
Network Issues for 24+ HOURS
Been experiencing network issues since yesterday. No signal since 1PM. Contact an agent through the application, and get told to restart my device, like that wasn't my first thought, but fine. Did that, did a force restart, as well as a Network Reset on my device also requested a network reset on Vodacom's end. To no avail.
Go to twitter, post a screen shot requesting assistance, then get told that I'm on WiFi which I was, but with the words next to it "SEARCHING" does that not explain the situation? Appalled by the knowledge of the supposed technicians as well as the service from Vodacom.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
09 Apr 2019, 15:39 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Apr 2019, 15:39
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
DW
Damian W's updateReviewer Update
09 Apr 2019, 15:45Thank you for the response. Please do not, you cannot contact me via my mobile number, since I have no signal/service, please make contact via my Email : ***
DW
Damian W's update09 Apr 2019, 15:45
Reviewer Update
Thank you for the response. Please do not, you cannot contact me via my mobile number, since I have no signal/service, please make contact via my Email : ***
Vodacom's replyOfficial
09 Apr 2019, 16:35Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that we have responded via email as requested.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that we have responded via email as requested.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Apr 2019, 16:35
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that we have responded via email as requested.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that we have responded via email as requested.
Regards
Vodacom Consumer Website Team
Best regards,
DW
Damian W's updateReviewer Update
10 Apr 2019, 08:39Hi there, just following up, I have responded to the mail with the requested information. Please assist ASAP as this is very inconvenient. Haven't had Cell Service in almost 3 days ....
DW
Damian W's update10 Apr 2019, 08:39
Reviewer Update
Hi there, just following up, I have responded to the mail with the requested information. Please assist ASAP as this is very inconvenient. Haven't had Cell Service in almost 3 days ....