RV
Ryno V
1 reviews | Active since Jan 2015
28 Jan 2021, 12:40
Network Issues continued............
Problems started during the latter part of 2020 - when I call out the calls drop and when people try to call me the phone doesn't ring, I just get a missed call. In Dec 2020 I requested to have the line reset, this was done promptly BUT did not work at all. In January 2021 I went to Vodacom in Centurion as the problem persisted - They indicated that it could be my line or my phone, they reset the line once again and I WENT AND BOUGHT A BRAND NEW PHONE. Low and Behold, the problem persisted. I went back and they logged a technical query (whom have not contacted me yet) and they did an APN boost, they even did a Sim Swop for which I had to pay R70! WOW, once again, this had absolutely no effect. Went back on 28 Jan and they indicated that i have to wait for the technicians to call me... so i left the store with absolutely no hope that this problem will be solved soon - Stay away people!! i just want to cancel my contract and move over to MTN honestly...
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Vodacom's replyOfficial
28 Jan 2021, 14:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Jan 2021, 14:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Feb 2021, 14:24Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the following feedback was provided "Good Day Mr Ryno Volschenk, VOLTE and wi-fi Calling has been enabled on your number . in order to minimise dropped calls , please turn on VOLTE and wi-fi calling on your phone ,In Settings, select , Mobile Networks, then Call Setttings ,to enable wi-fi calling , and, switch on Virtual HD Call." Regards Consumer Website Team
Best regards,
Vodacom's reply02 Feb 2021, 14:24
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the following feedback was provided "Good Day Mr Ryno Volschenk, VOLTE and wi-fi Calling has been enabled on your number . in order to minimise dropped calls , please turn on VOLTE and wi-fi calling on your phone ,In Settings, select , Mobile Networks, then Call Setttings ,to enable wi-fi calling , and, switch on Virtual HD Call." Regards Consumer Website Team
Best regards,