Network Issues

We have been battling since 2022 with our network. we have called vodacom numerous amounts of times to report the problem. they say they will call us back, some call back and some don't. the last time we were told there is a problem with the tower and there are repairs and upgrades that need to be done. which we have been previously told. I received an sms to say the problem has been resolved which it still has not. I called again tonight to try resolve the problem and the customer service consultant that I spoke to is ***********. she could explain properly to us what to do. We are paying for a service that we are not receiving. My kids are homeschooled and are battling to attend their online classes as the wifi is to slow. I pay for a service that we are not receiving. I am rather fed up and want his problem resolved.