JS
Joshua S

1 reviews | Active since Jul 2016

16 Mar 2023, 01:27

Network issues

We are constantly struggling with vodacom network due to vodacom tower that's down. We've always had loadshedding but never this. There is little to no network consistency even when there's electricity. This started a few months ago and we called they said they'll send a technician to fix it and work for 2-3 weeks and then back again. My business works online and I buy over a 100GB per month on prepaid, today I have to except the reality of purchasing another network Sim card because vodacom is killing my business. To get network I have to drive elsewhere! Fix it vodacom, and monitor your network even here Empuluzi. And the stupid Tobi keeps ending my calls saying I must restart my phone.

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Replies (1)
Vodacom
Vodacom's reply16 Mar 2023, 08:19
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team