MM
Mpumelelo M

1 reviews | Active since Mar 2024

05 Mar 2024, 20:25

Network issue

I am actually so done with Vodacom to a point where i will call them every day and they ended up blocking my number.. Vodacom network the worst been over a month now i have been complaining about the network but they keep on saying that they sending their technichians which is a pure lie, they couldn't even fix my problem even when i told them i use the data for my studies what pains me is that they unfortunately cannot do anything i will just have to wait meanwhile I just spent my last R350 buying vodacom data but literally cannot do anything to a point where i have missed my classes I am actually disappointed with vodacom

0
Replies (3)
Vodacom
Vodacom's reply06 Mar 2024, 09:30
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

MM
Mpumelelo M's update06 Mar 2024, 12:55
Reviewer Update
So you guys just decided to call me to tell me that unfortunately the is nothing you can do because the towers are done even though i explain over and over again that i use this data for my school work why is that you do not care about your customers i you cannot help why simply not reimburse me my money?
MM
Mpumelelo M's update06 Mar 2024, 15:23
Reviewer Update
And to top it all you decided to close the ticket of my query vodacom i wont let this lying down