BD
Bekka D
1 reviews | Active since Apr 2022
01 Apr 2022, 18:53
Network issue !!!!
Contract was converted on the 31st of March 2022 to prepaid after my husband passed away last year 2021 due to Covid. Suddenly the network coverage changed to almost nothing, I had Voice over LTE 4G to 5G .. now I don't even get 4G .. contacted call centre, and they refused to help because the line still shows contract and not prepaid .. this is so ridiculous, it's a network problem not a contract issue. Contract was paid up, so I need someone to fix the network issue !!!!
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Vodacom's replyOfficial
03 Apr 2022, 09:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Apr 2022, 09:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team