EH
ESME H
1 reviews | Active since Feb 2018
01 Oct 2019, 14:01
Network is useless
i bought 1gig data on 30/09. all of a sudden the network was down. i kept getting a message to say not registered on the network. same thing today. the network keeps disappearing. i cant get signal no matter in what area i am in. what is going on? i want a refund for my data which i never used and i want to know why does my signal always go off as if the network is down?
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
02 Oct 2019, 07:22Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Oct 2019, 07:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
EH
ESME H's updateReviewer Update
03 Oct 2019, 10:063days later and still waiting
EH
ESME H's update03 Oct 2019, 10:06
Reviewer Update
3days later and still waiting
EH
ESME H's updateReviewer Update
07 Oct 2019, 14:41so when i stop paying for all 5 contracts, don't come running looking for your money because clearly Vodacom doesn't know what is customer satisfaction.
EH
ESME H's update07 Oct 2019, 14:41
Reviewer Update
so when i stop paying for all 5 contracts, don't come running looking for your money because clearly Vodacom doesn't know what is customer satisfaction.
Vodacom's replyOfficial
10 Oct 2019, 15:47Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards, Consumer Website Team
Best regards,
Vodacom's reply10 Oct 2019, 15:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards, Consumer Website Team
Best regards,