KP
Kobus P
1 reviews | Active since Jan 2011
11 Nov 2019, 12:33
Network is unstable
I cannot find the correct contact detail on the Vodacom website, nor an applicable number to call. The Vodacom connecction in our area, Dalview, Gauteng, has been haphazard for more than a week now, switching between Edge, HSUPA, HSDPA and 4G all the time. Most of the time it is impossible to send or receive messages, browse, or use any other data based function. At times the signal disappears completely.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 Nov 2019, 14:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Nov 2019, 14:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Nov 2019, 11:11Dear Kobus,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query is in hand with the Network Division.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query is in hand with the Network Division.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Nov 2019, 11:11
Official
Dear Kobus,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query is in hand with the Network Division.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query is in hand with the Network Division.
Regards
Vodacom Consumer Website Team
Best regards,
KP
Kobus P's updateReviewer Update
15 Nov 2019, 13:28Thank you very much for returning with my complaint. I really appreciate it. I now understand that the cell towers and equipment in our area was vandalised, which caused inconvenience as explained. I understand your technicians are attending to the problem.
KP
Kobus P's update15 Nov 2019, 13:28
Reviewer Update
Thank you very much for returning with my complaint. I really appreciate it. I now understand that the cell towers and equipment in our area was vandalised, which caused inconvenience as explained. I understand your technicians are attending to the problem.