BA
Brian A

1 reviews | Active since Nov 2014

01 Jun 2020, 16:23

Network is non existent

Having just moved to Herm**** I was very surprised at the quality or lack thereof of there cell phone network availability. Forget trying to use and data services ie browsing, calls using data , it non existent most of the time and even you normal calls is useless. And they just blame the 3rd parties who are supposed to install new tower, its Vodacoms project not theirs keep your finger on it. But you are will to take money and not supplying a service. That's *****ing . And you bragging about 5G but you cannot even get 3G working

0
Replies (2)
Vodacom
Vodacom's reply02 Jun 2020, 07:55
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply05 Jun 2020, 18:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team

Best regards,