KB
Keoma B
1 reviews | Active since Dec 2013
17 Jun 2021, 09:33
**** NETWORK & EVEN ****TIER SERVICE!!!
Vodacom network is terrible in my area, so on 28/05/2021 I contacted them to report & it was found out that 1 of their towers were down that they didn't even know about. I was promised a call back within 24 hours, but nothing. I called 48 hours later & was promised another call back within 24 hours & still nothing. To date no one has contacted me nor has anyone come out to see what the problem is, yet I must pay R500 for the "best network" with the slowest speeds & the worst service of any kind. Does this constitute breach of contract as I signed up for something I'm not getting? CANCEL MY CONTACT AS YOU ATE NOT UPHOLDING YOUR PROMISE TO YOUR CUSTOMERS!!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
17 Jun 2021, 11:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Jun 2021, 11:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KB
Keoma B's updateReviewer Update
27 Jun 2021, 19:55Issue not resolved. Service disruptions have not been resolved nor improved. How can this log be closed? I was not contacted by any Vodacom consultant.
KB
Keoma B's update27 Jun 2021, 19:55
Reviewer Update
Issue not resolved. Service disruptions have not been resolved nor improved. How can this log be closed? I was not contacted by any Vodacom consultant.