NETWORK DOWN

sadly the response fromvodacom has been poor .i logged in a quiry and was told by a bot my problem will besolved after restating my router in 1 hour ...failed .called and a consultant failed and said will refer to team NO QUERY SMS SENT AS NORMALLY . Called again and went thru a hole loy of settings etc and still failed toi help again told will send to team to check into oit .NOSMS WITH QUIRY LOG WAS RECEIVED . THIS PROBLEM HAS BEEN RECURRING 2 X RESOLVEWD ONLY AFTER COMPLAINING VIA HELLO PEETER ,I TRIED WITHOUT DOING THIS BUT FAILING. THE PROBLEM SEEMS TO TEMPORARILY REPAIRED ,