GA
Gert A

1 reviews | Active since Jul 2016

08 Mar 2017, 11:58

Network down 4 th day, No feedback, seems to unaware....

<p>vodacom... Have been experiencing "Not Registered on Network" since Sunday 5 th March. Then for a period SMS's would come through. Monday the same. Suspected my phone. Unable to do banking from my desktop ADSL system. Pin number SMS's not received. Drove through to Nelspruit this morning and the phone started working normally. The contacted vodacom friends who also have OPERATING MTN phones and they confirmed my experience since Sunday.</p> <p> </p> <p>Went into the vodacom shop in Riverside Mall. Enquired about progress on the Sabie network. Cuotil knew nothing and could not assist. Eventually he agreed to register a fault provided I supp**** 3 other vodacom numbers in Sabie that also experienced network failure???? I supp**** 2 and got the following reference number (S)54-NFS2L-LSQVZ.</p> <p> </p> <p>Is this possible... a technology company being unaware that a network service is not working for 4 days? It is unable to commit to when the network will be up again? That Nelspruit is unable to view this information on their system ??? Unacceptable service.</p>

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Replies (1)
Vodacom
Vodacom's reply08 Mar 2017, 13:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team