Network Coverage Lonehill, Sandton

Good Day, i have repeatedly logged calls on your website to say that i dont have coverage in my home. How many times will i need to report it before i will get a response from vodacom? I pay R2000 a month for vodacom but you cannot even deliver proper signal to my phone. I do not have a R10 000 rand smart phone to use your edge network which drop all the time . I need to get this sorted.