KD
Kirchner D

1 reviews | Active since May 2012

05 Feb 2017, 17:20

Network coverage in the 21st century

<p>Dear Vodacom</p> <p> </p> <p>How is it that practically the whole of Potchefstroom has LTE coverage except our suburb of Grimbeekpark? Did we do something wrong that we only get H+? If the whole town had poor coverage because you don't like the food customers of Tlokwe I'd totally understand? But why only our little corner of paying customers? Your response would be greatly appreciated, but only if you can indicate if there are any plans in the pipeline to include us in your networked empire. Please no generic "we value our customers" taglines or I will most certainly switch to Telkom Mobile when my contract expires in August. Their adsl infrastructure may be chappy but they at least cover certain spots of Grimbeekpark with LTE. </p>

0
Replies (2)
Vodacom
Vodacom's reply06 Feb 2017, 06:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 Feb 2017, 12:40
Official

Dear Client

We escalated the matter to the Network Team who will contact you with feedback.

Regards

Vodacom Consumer Website Team