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Asif L
1 reviews | Active since Oct 2014
09 May 2022, 17:49
Network Coverage
Dear Vodacom
PLEASE sort out your network issues in my community. Whenever there's loadshedding we basically have zero coverage. I'm on the verge of moving onto another network provider. I put a complaint previously, you opened up a ticket and closed it without resolving the issue.
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Replies (2)
Vodacom's replyOfficial
10 May 2022, 07:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 May 2022, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Asif L's updateReviewer Update
11 May 2022, 17:57Please note, the network goes to zero immediately as soon as loadshedding kicks in and not when the batteries run down. In the building where I stay i get zero signal during loadshedding but my mum who stays in the next door building she gets signal, so why is it some areas in my community you get signal and other areas no signal
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Asif L's update11 May 2022, 17:57
Reviewer Update
Please note, the network goes to zero immediately as soon as loadshedding kicks in and not when the batteries run down. In the building where I stay i get zero signal during loadshedding but my mum who stays in the next door building she gets signal, so why is it some areas in my community you get signal and other areas no signal