1 reviews | Active since May 2016

23 May 2020, 09:30

Network coverage

Hi...I would like to know if there's a coverage issue with Vodacom...I have been using vodacom with terrible network coverage.. It takes hours to view anything on my phone..My messages are delayed,my internet service is extremely slow...I purchase data and cannot use it because the internet connection keeps loading...I have to constantly reboot...what is this about? Are you rendering a service ? Do you realise that this should not happen...Could you kindly explain or should I switch my network if the issue continues... I cannot use my cellphone without having to wait hours for network coverage.. This is bull****...this is my number..***...If you render a service do it efficiently.. There are days when the network coverage doesn't appear...what's happening...This is time consuming and extremely annoying...I have lost data trying to load a page or view anything on the internet... I used my money for this inconvenience...When there's an emergency I have to switch the phone on and off to get coverage...This is not on..You advertise but what bull**** is this..I could try and understand if it's one or two days..however, the problem is persistent and it's been this way for two months now having to wait for my messages to reflect or take the sim card out or reboot...this is not normal...

0
Replies (2)
Vodacom
Vodacom's reply23 May 2020, 11:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
's update25 May 2020, 14:55
Reviewer Update
Hi...I am currently still having network coverage issues.A consultant did not contact me and my connection is still pathetic. For two months.. Do you realise how frustrating it is to pay for a slow service..I basically cannot use my cellphone and when I do it's so damn slow.what is wrong with my network coverage