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JN
Jabulile N

1 reviews | Active since Jun 2015

21 May 2024, 20:46

Network coverage

I have a data contract with your company and have reported a not so great network coverage in my area multiple times with your call centre but this issue doesn't seem to be resolved effectively, issue keeps re-ocurring. I plea that you look into the network coverage, as it's abit of a struggle to even use a Vodacom network sim card in my area(Mapleton Ext 12/ Vredebos , Boksburg 1459.

0
Replies (2)
Vodacom
Vodacom's reply22 May 2024, 07:27
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply23 May 2024, 06:57
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion on 2024/05/22 at 11:31:14 kindly respond to the email sent regarding the network issue.

Regards
Vodacom Consumer Website Team


Best regards,