Network Coverage
<p>I have logged a call with the Vodacom call center with regards to Network coverage in my area and I was informed that they will investigate and get back to me. No-one has contacted me to date. Then I visited their East Rand Mall branch and a very rude sales person said to me that I have to call the call center number she can't help or assist me - that is the only way that I can log a complaint with regards to the network coverage. So I understand procedure but surely the branch should be able to log the complaint on behalf of the client??? I had to upgrade my sim card to the 4g network, but now my coverage is even worse than before. </p>
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Vodacom's replyOfficial
09 Dec 2016, 11:44Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Dec 2016, 11:44
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
15 Dec 2016, 12:16So I got an email from Vodacom with a reference number: EC-04IL-2RWFQV and they asked me for more information which I have provided to them, but still no real feedback with regards to my query and it is a week later!
's update15 Dec 2016, 12:16
Reviewer Update
So I got an email from Vodacom with a reference number: EC-04IL-2RWFQV and they asked me for more information which I have provided to them, but still no real feedback with regards to my query and it is a week later!