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AS
Ahmed S

1 reviews | Active since Apr 2013

18 Jan 2022, 10:28

Network connectivity problem on Data contract and 3 months have passed

Took out a 400G fixed LTE (20mbps) data bundle last year on Black Friday special. Have been complaining to Vodacom since then, first ticket logged on 8 November 2021 and thereafter multiple tickets opened again because the first ticket was closed without resolving the problem. I have went back to the Vodacom shop at Pavillion to return the modem and cancel the contract and they simply refused. They tested the modem (speed was only 5Mbps) and stated that the unit was fine and that the problem lies with Vodacom network connection. Since then, ticket is open, problem not resolved. I even carried over a full 400G data over to the next month because of Network connectivity and i am paying for a contract that does not work!!

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Replies (3)
Vodacom
Vodacom's reply18 Jan 2022, 11:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
AS
Ahmed S's update28 Jan 2022, 12:04
Reviewer Update
Still waiting until today being the 28 January 2022. Ticket was logged 3 January and problem still not resolved. EXTREMELY POOR SERVICE!
AS
Ahmed S's update12 Feb 2022, 07:03
Reviewer Update
Today, being the 12 Feb 2022 and i am still having difficulty in canceling this contract and the device was collected on 1 Feb 2022. Logged SR AGAIN, *** and was told to contact the store at Pavillion Durban to cancel. Contacted the store, spoke to the manager, Shasha Ramdial and she says it is not them that do the cancellation. PLEASE, Vodacom sort this out ASAP, i am at a point of moving ALL my lines to another service provider.... this is the poor service Vodacom provides to over 20yrs of being loyal customers!!!!!!!!!!