LM
Lehlogonolo M
1 reviews | Active since Nov 2022
22 Nov 2022, 08:37
Network connectivity failure
My home router hasn't been connecting to the internet for 3 months making payment every month for over a year,I've made numerous calls for assistance,logged a service request twice this month,its been 2 weeks no call from them for assistance,I'm still not getting assistance at all.i am paying for a service I am not getting from vodacom
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Replies (2)
Vodacom's replyOfficial
22 Nov 2022, 09:42 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Nov 2022, 09:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Dec 2022, 16:06Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that you were in contact with our Technical team on the 5th December. Based on the feedback provided, our team investigated and as discussed you will take the Router and simcard to the store for further assessment
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that you were in contact with our Technical team on the 5th December. Based on the feedback provided, our team investigated and as discussed you will take the Router and simcard to the store for further assessment
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Dec 2022, 16:06
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that you were in contact with our Technical team on the 5th December. Based on the feedback provided, our team investigated and as discussed you will take the Router and simcard to the store for further assessment
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that you were in contact with our Technical team on the 5th December. Based on the feedback provided, our team investigated and as discussed you will take the Router and simcard to the store for further assessment
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,