PK
Paul K
1 reviews | Active since Apr 2024
05 Apr 2024, 20:07
Network connection issues
I am unable to connect to the internet if my phone is not in a wifi area. I have data available on my monthly contract, but that does not help at all. I have been phoning the call centre and they have not been able to help me. The last advice was to do a sim swop. Still have the same problem. Why can Vodacom not help me to solve this problem. It is now become a problem as i cannot even ue my Apps on the phone if I am not linked to wifi
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Vodacom's replyOfficial
07 Apr 2024, 22:35 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Apr 2024, 22:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,