LG
Londiwe G

1 reviews | Active since Aug 2018

23 Jan 2024, 10:12

network connection a daily issues can't even make a simple teams call let alone a clear cisco call with our customers due to bad network coverage by Vodacom uMlazi J Section !

Such appalling service from Vodacom, the towers in my area are not functioning to full capacity you are not able to have not even one day with full-on network coverage. I permanently worked from home permanently for the past three years the entire year last year each day I have been complaining. I thought this year if I complained someone would pick up a phone and call me to date absolutely nobody has called. I stay 4 Ngome Road, J section uMlazi a friend of mine is at W section also complaining. but let me tell you this if I am at Mega City Mall in uMlazi the Network is full coverage and works perfectly one can join teams meeting nicely and make Cisco calls.

Nobody is taking this seriously and yet we pay so much for data!!! While other people on fiber in uMlazi have full coverage with no issues. Un acceptable that after complaining so much for the past few years they see no need to fix their towers in our area cause that is where is issues are

The response I receive from them daily

"We are aware of an issue in the area and our technicians are working diligently to get it resolved we do apologize for the inconvenience caused"

0
Replies (1)
Vodacom
Vodacom's reply23 Jan 2024, 12:36
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team