Network Cancellation and Un-notified Increase

Vodacom consultant don't understand their work responsibilities and never want to take accountability. The area I reside in has a very poor network and since the beginning of this month (April 2024) I have been kicked up and down like a ball between the customer care centre and cancellation department with no assistance, they have been refusing to. Multiple callbacks have been promised and not even a single call was received. As with any other year, I notice the increase in my monthly premium without any notification, very unprofessional business.

I am already in trouble at work as I was not able to perform to the required standard while working from home and the very same consultant can't give me my job back should I lose it. I now have to deal with unbudgeted expenses as I now need to travel daily to work just to get the network even when not required.

BE CONSIDERATE TO OTHER PEOPLE AND NOT ONLY YOUR PROFIT !!!