jL
jeffrey L
1 reviews | Active since Aug 2014
07 Dec 2021, 17:06
Network
I have 2 contracts with vodacom and my wife has 4 contracts with vodacom and she uses vodacom network to work from home. We have not had a vodacom network in the past 7 days. I have logged a query with vodacom (***) and still they have not resolved this query. They tower in Protea Glen Ext 8 is down and they should deploy a technician to fix it. All they do is call me to check if the network is fine, like they want the network to fix itself.. Like woow.. This is not professional and am ****ed for been ignored for past few days..
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 Dec 2021, 08:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Dec 2021, 08:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Dec 2021, 15:36 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please note that we have escalated your query to our Network Team. Based on the feedback provided the team has confirmed the following:
I spoke to the customer’s wife as she advised he do not take his cellphone to work. Gave me a landline number for him but didn’t work. Advised her to give her husband the feedback. New towers planned for the area and there were issues on the serving tower which has been restored now. Regards Consumer Website Team
I spoke to the customer’s wife as she advised he do not take his cellphone to work. Gave me a landline number for him but didn’t work. Advised her to give her husband the feedback. New towers planned for the area and there were issues on the serving tower which has been restored now. Regards Consumer Website Team
Best regards,
Vodacom's reply14 Dec 2021, 15:36
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please note that we have escalated your query to our Network Team. Based on the feedback provided the team has confirmed the following:
I spoke to the customer’s wife as she advised he do not take his cellphone to work. Gave me a landline number for him but didn’t work. Advised her to give her husband the feedback. New towers planned for the area and there were issues on the serving tower which has been restored now. Regards Consumer Website Team
I spoke to the customer’s wife as she advised he do not take his cellphone to work. Gave me a landline number for him but didn’t work. Advised her to give her husband the feedback. New towers planned for the area and there were issues on the serving tower which has been restored now. Regards Consumer Website Team
Best regards,