Network Barred for no reason

3 Days ago, someone put a request in to cancel my contract. Since then my number has been network barred with no incoming or outgoing calls. This is a massive problem as its our business line and we are losing money every day. I have spent over 5 hours on the phone to Vodacom, and keep getting told to Rica again, or the technical team is handling it. I need my number to accept phone calls Urgently. Someone needs to escalate this and take ownership not just the poor call centre ladies