NR
Nigel R
1 reviews | Active since Jun 2011
14 Jan 2023, 13:15
Network and USSD issue
I am experiencing issues with my number *** on all ussd codes and my network signal keeps on dropping even without loadshedding. Please investigate and provide feedback on *** or email *** I have spoken to Busisiwe at 082135 now and a call was logged. Residing in the Blue hills area Midrand
Helpful (0)
Replies (9)0
Replies (9)
Vodacom's replyOfficial
14 Jan 2023, 16:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Jan 2023, 16:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
NR
Nigel R's updateReviewer Update
14 Jan 2023, 20:12Hi your response is unacceptable and I need my phone to work properly seeing that I am contracted with Vodacom. Please resolve my query asap otherwise I will have no option as to take the matter to ICASA and CPA. My signal keeps on dropping. Please call or email me
NR
Nigel R's update14 Jan 2023, 20:12
Reviewer Update
Hi your response is unacceptable and I need my phone to work properly seeing that I am contracted with Vodacom. Please resolve my query asap otherwise I will have no option as to take the matter to ICASA and CPA. My signal keeps on dropping. Please call or email me
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Nigel R's updateReviewer Update
16 Jan 2023, 16:08No feedback from the Technician received. Please can someone from the technical department phone me today on *** before the matter is escalated to ICASA?
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Nigel R's update16 Jan 2023, 16:08
Reviewer Update
No feedback from the Technician received. Please can someone from the technical department phone me today on *** before the matter is escalated to ICASA?
NR
Nigel R's updateReviewer Update
16 Jan 2023, 20:03Please reply and call me within 24 hours or this matter will be escalated and I will port to a different network
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Nigel R's update16 Jan 2023, 20:03
Reviewer Update
Please reply and call me within 24 hours or this matter will be escalated and I will port to a different network
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Nigel R's updateReviewer Update
18 Jan 2023, 10:01Hi please reply with feedback urgently regarding reference A2-XO29-7HEYO
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Nigel R's update18 Jan 2023, 10:01
Reviewer Update
Hi please reply with feedback urgently regarding reference A2-XO29-7HEYO
Vodacom's replyOfficial
19 Jan 2023, 16:06Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the Network Department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply19 Jan 2023, 16:06
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the Network Department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
NR
Nigel R's updateReviewer Update
19 Jan 2023, 16:19Good day please advise when my query will be resolved and when will I be contacted by a technician?
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Nigel R's update19 Jan 2023, 16:19
Reviewer Update
Good day please advise when my query will be resolved and when will I be contacted by a technician?
NR
Nigel R's updateReviewer Update
22 Jan 2023, 20:12Any feedback?
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Nigel R's update22 Jan 2023, 20:12
Reviewer Update
Any feedback?
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Nigel R's updateReviewer Update
10 Feb 2023, 09:58Hi looks like the issue or tower has been fixed close to me but I will monitor the signal and network for optimal performance irrespective of loadshedding or not.
NR
Nigel R's update10 Feb 2023, 09:58
Reviewer Update
Hi looks like the issue or tower has been fixed close to me but I will monitor the signal and network for optimal performance irrespective of loadshedding or not.