Network and Cancellation issues

Good day,<br> <br> I was called for an early upgrade on my contract after 21 months of great services from my side.<br> <br> After upgrading, I moved to a new house where there is no network coverage. After raiding the issues with Vodacom, they told me that they don't have coverage in my area and the best thing will be to terminate my contract that was on the 26th August 2015.<br> <br> However, before terminating the contract, they will have to collect their handset which will happen in 7 to 10 days. To this day no one has come to collect besides my numerous calls and they have now listed me as a slow payer, cancelled my line. I do not know what to do and where else to go. each time I call I am being told a different stories.<br> <br> Every Mondays and Thursday I call and I get different versions and some promises to come and collect the device which is not happening and I need my line to be activated in order to survive.