LdV
Le-vienne de Villiers

1 reviews | Active since Jun 2017

26 Jun 2017, 10:25

NETWORK!... Active they say ..... No its not! sort this out...

<p>I have been struggling for months on end with Vodacom and the network.</p> <p>Beginning of the year I bought a sim and a sim swap was done, since the swap I’ve been having issues with the network.</p> <p>Can’t download from my app store.<br />Cant upgrade the phone<br />Cant view MMS<br />Can’t log on the Vodacom internet.</p> <p>Cant view my important E-mails<br />Cant load Watsapp or Facebook…etc (everything)</p> <p><br />And this has been going on and on, eventually I figured it’s the phone I have and I sold it after numerous attempts to fix this with Vodacom.</p> <p>I eventually called Vodacom and they’ve reset my internet link was working well for a week and soon the same thing happened, thinking it’s the cell phone I sold it.</p> <p>Recently I bought a new phone Huwaei Y360-u72 with 1Gig of Data.</p> <p>A day goes by and my data was gone!! Next day I couldn’t load any app eg, Google account, watsapp Facebook, Email, Games. nothing!!!</p> <p> </p> <p>I call Vodacom 5 times in the week, they rather saying my network is active, yes its active on your end but im not satisfied.</p> <p>They have reset my network, still nothing happens.</p> <p>I can’t log on the Vodacom internet like im suppose too.</p> <p>I can’t load any mails URGH</p> <p>I called again, and all Vodacom can say, is I need to do a sim swap….Really?</p> <p>I have no time to go to a Vodacom I have to be at work and only available after 5pm.</p> <p>I have important emails I need to attend to but nothing is happening.</p> <p>This is frustrating and im considering on changing my number.</p> <p> </p> <p>I cant not afford to constantly call Vodacom and explain myself over and over that im having the same issue.</p> <p>I have no Cell basically.</p> <p> </p> <p>FIX THIS!, I am not happy and it can not be the phone!!!</p> <p> </p>

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Replies (4)
Vodacom
Vodacom's reply26 Jun 2017, 11:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply26 Jun 2017, 13:11
Official

Dear Le-vienne

As discussed, feedback has been provided.

Regards,

RJ

LdV
Le-vienne de Villiers's update27 Jun 2017, 11:38
Reviewer Update

Good day,

Yes feedback has been provided.

I've done everything you asked me to do and yes i still have a problem.

Where i placed my sim in another new pohone and yet the same thing happens.

I am not happy as this was to be sorted with the intial sim swap.

I will have the sim swap done yet again but just so Vodacom knows.

I am really not happy.

I will provide feedback after the swap.

LdV
Le-vienne de Villiers's update30 Jun 2017, 19:45
Reviewer Update

Good day,

I've done the sim swap, and I'm still experiencing a problem.

This is frustrating!!!

I want this sorted out!!!