1 reviews | Active since Jun 2017
NETWORK!... Active they say ..... No its not! sort this out...
<p>I have been struggling for months on end with Vodacom and the network.</p> <p>Beginning of the year I bought a sim and a sim swap was done, since the swap I’ve been having issues with the network.</p> <p>Can’t download from my app store.<br />Cant upgrade the phone<br />Cant view MMS<br />Can’t log on the Vodacom internet.</p> <p>Cant view my important E-mails<br />Cant load Watsapp or Facebook…etc (everything)</p> <p><br />And this has been going on and on, eventually I figured it’s the phone I have and I sold it after numerous attempts to fix this with Vodacom.</p> <p>I eventually called Vodacom and they’ve reset my internet link was working well for a week and soon the same thing happened, thinking it’s the cell phone I sold it.</p> <p>Recently I bought a new phone Huwaei Y360-u72 with 1Gig of Data.</p> <p>A day goes by and my data was gone!! Next day I couldn’t load any app eg, Google account, watsapp Facebook, Email, Games. nothing!!!</p> <p> </p> <p>I call Vodacom 5 times in the week, they rather saying my network is active, yes its active on your end but im not satisfied.</p> <p>They have reset my network, still nothing happens.</p> <p>I can’t log on the Vodacom internet like im suppose too.</p> <p>I can’t load any mails URGH</p> <p>I called again, and all Vodacom can say, is I need to do a sim swap….Really?</p> <p>I have no time to go to a Vodacom I have to be at work and only available after 5pm.</p> <p>I have important emails I need to attend to but nothing is happening.</p> <p>This is frustrating and im considering on changing my number.</p> <p> </p> <p>I cant not afford to constantly call Vodacom and explain myself over and over that im having the same issue.</p> <p>I have no Cell basically.</p> <p> </p> <p>FIX THIS!, I am not happy and it can not be the phone!!!</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Le-vienne
As discussed, feedback has been provided.
Regards,
RJ
Dear Le-vienne
As discussed, feedback has been provided.
Regards,
RJ
Good day,
Yes feedback has been provided.
I've done everything you asked me to do and yes i still have a problem.
Where i placed my sim in another new pohone and yet the same thing happens.
I am not happy as this was to be sorted with the intial sim swap.
I will have the sim swap done yet again but just so Vodacom knows.
I am really not happy.
I will provide feedback after the swap.
Good day,
Yes feedback has been provided.
I've done everything you asked me to do and yes i still have a problem.
Where i placed my sim in another new pohone and yet the same thing happens.
I am not happy as this was to be sorted with the intial sim swap.
I will have the sim swap done yet again but just so Vodacom knows.
I am really not happy.
I will provide feedback after the swap.
Good day,
I've done the sim swap, and I'm still experiencing a problem.
This is frustrating!!!
I want this sorted out!!!
Good day,
I've done the sim swap, and I'm still experiencing a problem.
This is frustrating!!!
I want this sorted out!!!
