Nelendren

Hi I had a few very nasty experiences with Vodacom online consultants regarding my account that was over charged. firstly spoke to 3 different consultants and got 3 different views and 2 of them were supposed to come back to me regarding the refund of my money. My query was that I was charged R181:00 extra on my normal instalment and I wanted to know the reason for the extra charge. Consultant 1 -told me that I have bought reoccurring data for 24 months and that was the reason my bill has come up to R181:00 extra , I told the consultant that I did not buy reoccurring data , but I bought data for 30 days only which came off my airtime , he said that I received pro-data of 762mb on the 9th May at 20.57 , he said he cannot explain everything on the phone , but I need to go to a Vodacom store and they will give me a print out ,. I told him to cancel the reoccurring data immediately and I am going to the Vodacom store as per his request , I waited for him on the line to cancel and then went to the store. I went to the store and explained to the store consultant my above query and he done the print out , but that did not explain anything expect that 2 amounts were charged for R68:00 and R63:00 extra , we phoned the second online consultant and asked her why was my account over charged , she also said that I pressed reoccurring data instead of once of data for 30days and I confirmed because it came up on the screen ,. I then asked her a question if you are saying that I have confirmed the reoccurring , then why did you'll take the money off the airtime , it shows that the 1g data I bought came of my airtime. The Vodacom consultant asked her to do a refund for the customer and she told him that he must do it for me. the Vodacom consultant told her that he cannot do it because the phone was bought online and they will have to do the refund. she agreed that she will do it and send it for approval and call me back ,when it was done. she did not come back to me as yet. the first consultant called him back the same day and asked me if everything was sorted out , I told him that the second consultant was going to call me back when the refund was done. I also asked him why he did not cancel the reoccurring data that he said he cancelled while I was no the line and he insisted that it was cancelled by him , the second consultant cancelled the reoccurring data , because it was not cancelled previously. the first consultant told me that he was going to solve the problem by giving me R99:00 airtime back to me via my account , I told him that I wanted the money to be refunded to my account and I was not prepared to accept airtime. he told me that I will be lucky if the second consultant came back to me and true to his words she did not come back to me. I phoned Vodacom again today and spoke to the third consultant and this time I got a name and reference number . her name is Zimkhtha and she was very direct and up font with me ,saying that Vodacom will not refund the money and that is final. She told me that I have done 2 purchases on the 9 May - first was at 20.57 and then at 20.59 , she said the first purchase was reoccurring bundle and the second was once off . I told her that I did not receive the 762mb , but I did receive the 1g that came out of my airtime and I also told her that I did not receive any other data from Vodacom . I told her if Vodacom give me a pro rata of 762mb on reoccurring data , then you'll charged me R181:00 for 762mb , which no one will pay for that amount of data. I also told her that her normal data was selling for R99:00 for 1G and now it is R79:00 , so why did you'll deducted R181:00 from my account. I asked her to transfer me to her supervisor and she told me that she is the only person I can speak to. I also asked her to check with the pervious 2 consultants I spoke to and she told me that there is no record of any other conversations I had with the pervious consultants . I asked her if the reoccurring data bundles were cancelled and she told me yes. I asked her , how did the bundles got cancelled if I did not speak to any consultants and she would not answer me. I want to warn people , when buying airtime or data bundles from Vodacom they always put reoccurring airtime or data bundles in front of what you are buying for them to force you to take something that you don't require and make money from people . I am sure this did not only happen to me it must of happened to a lot of people. this is a **** that Vodacom uses , previously my airtime was taken and when I queried they said I subscribe to other stuff , which was not true. also they deny that those apps don't belong to them , they say other companies use their name only. Vodacom needs to be investigated and charged with ***** for forcing people to buy their products and also use their consultants as shields , so no one can question their behaviour.