WP
William P

1 reviews | Active since Aug 2010

10 Aug 2022, 08:43

Neither PEP nor Vodacom

I bought a phone at PEP. The information on the display of the specs of the phone are incorrect and misleading. PEP passes the buck to Vodacom and Vodacom to PEP. I already complaint and spoken to Maureen Terblanche area manager of PEP but she keeps on refering to the information they received on the specification of the phones are received from Vodacom. Neither the parties involved do want to take responsibility for my complaint. What is my next step in resolving my problem.

0
Replies (1)
Vodacom
Vodacom's reply10 Aug 2022, 10:12
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team