KS
Kathija S

1 reviews | Active since Nov 2018

03 Nov 2018, 08:58

Negligent, unreliable service provider

3 ***** contracts has been taken out on my name in February 2018...I have called and emailed Vodacom numerous times and it's gone 9 months and the matter is not yet resolved....Vodacom is negligent and inefficient....this does not happen with MTN and cell c. ..I'm extremely disappointed at the service with Vodacom and will cancel all contracts with them. They have caused me great inconvenience. We as customers are not protected with Vodacom. I cannot upgrade my existing contract due to these ***** acounts and Vodacom says I'm owing them money for these ***** accounts. No satisfaction from Vodacom staff. They promise to call me back but do not keep to their word. And when I do call them then they cut my call. Extremely poor customer service and *********** staff. I will hand this matter over to my attorneys as I am fed up with Vodacom. The most annoying and unreliable service provider

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Replies (1)
Vodacom
Vodacom's reply03 Nov 2018, 09:24
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team