1 reviews | Active since Mar 2014
Negligence of Data
<p>I purchased a gig of data a few days before I was due for my monthly contract data.</p> <p>My 1 gig data was expiring on 16/11/16 and my contract data is to exprie in January 2017.</p> <p> </p> <p>I decided to make full use of my expiring data, however after a using the data i found that Vodacom charged the used data to my contract data instead of the expiring data which should of been used first since it was purchased first. This is not the first time that Vodacom has done this.</p> <p> </p> <p>This negligence is unacceptable. Vodacom can not be that greedy. Extremely disguisting service from Vodacom. Shame on you for taking/*****ing peoples data. </p> <p> </p> <p>Proof is available on request. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
A consultant has made contact with me, he is totally clueless about the details and the reasons of my compalint. He informs me that it does not matter which data was used errr OF COS IT DOES, (this information he provides is a lie and he is misleading your clients).
I posted a picture of before and after data use, its there for a reason, view it before you attempt to contact me.
Get someone who actually knows their job to contact me not a clueless person who is just wasting my time.
A consultant has made contact with me, he is totally clueless about the details and the reasons of my compalint. He informs me that it does not matter which data was used errr OF COS IT DOES, (this information he provides is a lie and he is misleading your clients).
I posted a picture of before and after data use, its there for a reason, view it before you attempt to contact me.
Get someone who actually knows their job to contact me not a clueless person who is just wasting my time.