NE
Nadia E

1 reviews | Active since Mar 2014

23 Nov 2016, 13:02

Negligence of data

<p>Still waiting for feedback regarding below.</p> <p> </p> <p>Your consultant Faiek Mohamed contacted me on Saturday 19 November, he had absolutely no idea what my complaint was about and even sent me my data usage conumption ?????</p> <p> </p> <p>He is obviously clueless, please have a supervisor contact me after reading my issue below.</p> <p> </p> <p>Original Issue </p> <p>I purchased a gig of data a few days before I was due for my monthly contract data.</p> <p>My 1 gig data was expiring on 16/11/16 and my contract data is to exprie in January 2017.</p> <p> </p> <p>I decided to make full use of my expiring data, however after a using the data i found that Vodacom charged the used data to my contract data instead of the expiring data which should of been used first since it was purchased first. This is not the first time that Vodacom has done this.</p> <p> </p> <p>This negligence is unacceptable. Vodacom can not be that greedy. Extremely disguisting service from Vodacom. Shame on you for taking/*****ing peoples data. </p>

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Replies (1)
Vodacom
Vodacom's reply23 Nov 2016, 13:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team