Negligence from Vodacom team

Insufficient information provided on contract:

This is follow up information on a review I have written the first week of September 2026.

I started a contract with Vodacom with the account nr :I***2 in 2023 Purchased an iPhone 14 Information not supp**** with the deal was that I’m suppose to receive a SIM card to which data and free minutes will be transferred during the 3 years up to end of July 2026.Unknowingly and also preferred keeping my own cell nr resulting in data being transferred to a sim on nr *** which I did not have. I called 3 times during contract to enquire if I don’t receive data which was negative all three times. August 2026 on enquiring at a Vodashop on the status of my contract I learned that I was suppose to receive data (Red750 top up plan)and minutes which by that time ran up to the amount of R10300 for the 3 years(I bought prepaid data for 3 yrs)As it stands now after speaking to 6 consultants I’m waiting on contact from someone in “back office” as 7 days pass after last contact on service request nr:*** to discuss compensation