AM
Anela M

1 reviews | Active since Oct 2020

08 Sept 2022, 11:21

Negligence, **********,

Received and email confirming that I took 2 iphone 13 pro an max when I went to the vaal mall outlet I were I was to that someone took everything under my account its quick shocking cause I didn't do any upgrade and they can't even find my signature on the application or even a delivery address for that matter ....my statement now shows that I should pay 2700 why should i be punished for vodacom carelessness and negligence the consultant even had th ordersity to tell me that I have to pay till they done with the investigation from paying 350 to paying 2700 in these though times lost so much respect for vodacom and outlet.

0
Replies (1)
Vodacom
Vodacom's reply08 Sept 2022, 12:16
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team