AM
Anela M
1 reviews | Active since Oct 2020
08 Sept 2022, 11:21
Negligence, **********,
Received and email confirming that I took 2 iphone 13 pro an max when I went to the vaal mall outlet I were I was to that someone took everything under my account its quick shocking cause I didn't do any upgrade and they can't even find my signature on the application or even a delivery address for that matter ....my statement now shows that I should pay 2700 why should i be punished for vodacom carelessness and negligence the consultant even had th ordersity to tell me that I have to pay till they done with the investigation from paying 350 to paying 2700 in these though times lost so much respect for vodacom and outlet.
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Replies (1)Vodacom's replyOfficial
08 Sept 2022, 12:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Sept 2022, 12:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
