Negligence

I am Pre-Legal at Vodacom because none of their stores were able to assist me with statements or invoices. They took over my account from Nashua Mobile with ALL my contact details. I even rechecked and confirmed them again in January when I went from store to store, to find a store that can assist me with billing info, to tell them I haven't received any statements or invoices and want to make payment. I paid that day and AGAIN asked to be billed via email.<br> <br> Nothing happened, It is May, I refuse to drive up and down between Stellenbosch and Somerset West just because the smaller stores can't assist me. You'll stand in a queue for hours, just to hear that you will have to visit another store. <br> <br> I did not even know I was Pre-Legal. Out of frustration a friend of a friend of a friend knew someone at Vodacom who checked my details. <br> <br> Not Happy!<br> Jeanine