Negligence
<p>My cellphone broke at the end of may and was taken into sansung and I was told that i needed a POP from my service provider in order for them to fix my phone. My step mother contacted vodacom and requested a POP and was told that their servers where down and that contintued for almost two weeks. When they came back online we were asked for a copy of my step moms id and they then lost that. It is now almost the end of July and we have not yet received a copy of the POP yet they still proceed to charge my step mom for the contract in June even though I have not used the cellphone in over a month. I think this is absolutely ridiculous and unfair.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good Day,
Please note that nothing has happened any further. We keep getting asked to fax the ID copy but when they are emailed it the reply to a complete different number.
These are messages they send:
Dear Customer:Please be advised that we require a Copy of the Account holders ID and the year range of the requested Contract as well as an email address
where we need to send the copy of contract to, details to be faxed to: ********** 082, in order for the Copy of contract to be sent to you.
Dear Vodacom Customer, we trust you had a great service experience. If your query was not resolved, simply reply NO within 24 hrs and we will call you back.
And still nothing has been done. I believe that we should not have to pay the contract for the past two months as I have been sitting without a phone for two month just waiting for a POP to get the phone fixed. This is terrible service considering I have always received such superb service in the past.
Kind Regards.
Good Day,
Please note that nothing has happened any further. We keep getting asked to fax the ID copy but when they are emailed it the reply to a complete different number.
These are messages they send:
Dear Customer:Please be advised that we require a Copy of the Account holders ID and the year range of the requested Contract as well as an email address
where we need to send the copy of contract to, details to be faxed to: ********** 082, in order for the Copy of contract to be sent to you.
Dear Vodacom Customer, we trust you had a great service experience. If your query was not resolved, simply reply NO within 24 hrs and we will call you back.
And still nothing has been done. I believe that we should not have to pay the contract for the past two months as I have been sitting without a phone for two month just waiting for a POP to get the phone fixed. This is terrible service considering I have always received such superb service in the past.
Kind Regards.