Neglicence and unproffessionalism

Im extremely dissapointed. I ordered a UPS and received it last week Thursday, 17 Aug 2023. I immediate called as the UPS ports does not correspond with the ports of the Fiber router. The lady advised that it will be logged cause i sent her the pictures etc via a link she sent me as the video call did not work. 1st of all, u always expect a person to pay the full amounts/pro-rata yet the goods does not work immediately.. im dissapointrd cause you do not even call or explain how it should be connected. I want feedback within the next 24hrs as to what is happening cause i surely did not order a UPS that is now not in use. You had 48hrs to get this resolved, if i do not get feedback, i will refer this matter to the Ombudsman for recklessness and negligence.