Neglegence

<p>On the 16 Apr 2017 I booked in my phn at Vodacom repairs in jabulani mall .When I charged the phn it only showed the battery sign with the lighting sign which showed the phn was being charged yet the percentage on the battery wasn’t moving it kept on being blank like the battery was 0%.</p> <p>The gentlemen that was assisting me did do the assessment on the phn before bookimg in and the only physical damage was the slight crack on the top of the front cover and the crack wasn’t really noticeable there was no other physical damage on the phn and the usb port wasn’t damaged .I was given a Job no ********** 3</p> <p>A week later I was informed that the insurance has rejected my claim and I will be replaced with a new phn of which I had to pay 20% of the value of the phn new phn I would take</p> <p>On the 12 May 2017 I called ********** and spk to the store manager who was very rude to me on the phn when I asked why wasn’t there a warranty claim done as my phn is less than 6 months. He told me that the phn had physical damage and the warranty doesn’t cover the physical damage. I couldn’t understand and when I asked for more information he said I should call ********** for explanation and he was shouting at me over the phn the phn and whn I asked him why is he shouting at me he said it my opinion that he is shouting at me when I told him I will log a hello peter complaint he told me that it my opinion. I called ********** and spk to a lady who was very sarcastic with me and told me that she is not a technician she doesn’t know was the fault of the phn all she can tell me is that the phn had physical damage and the warranty doesn’t cover physical damage.</p> <p>On the 14 May 2017 I went to voda care in jabulani to go collect my phn so that I can get a replacement phn. When the gentlemen that was assisting me gave me the my phn I felyt like crying as the back part was smashed and when I booked in in the back part didn’t even have a scratch on it,When I asked what happened to my phn no one was able to give me answers. Another job was logged and the Job no is ********** 5. When I booked in my phn is didn’t have a scratch at the back , the wasn’t any physical damage to usb port because the phn switch on when it was being charged and the was a battery and lighting sign inside yet the percentage was till on 0% and wasn’t moving .</p> <p>Who ever that was assigning my phn damaged my phn as it was smashed at the back and im sure that they also damaged my usb port. This is unacceptable as im now suffering because one of your staff was negligent with my phn ,</p> <p>Its very disturbing to know that someone damaged my phn and I’m the one taking the rap for their carelessness . if this matter is not sorted im reporting this matter to ICASA.</p>