1 reviews | Active since Sept 2013
Neglecting *********** ********** blood suckers
<p>I have been a client of vodacom for many years, and since I was retreched I had to make manual payments for my phone account ( ********** ). I had to do private work to be able to support my family and sometimes my money was payed late (I didn't have a fixed income). And then my phone line would get suspended because of that. So I would then pay the account once the fund was availeble and have the line activated again, but I was then hassled by fodacom on a regular basis regarding my account with them and after months went by I only heard about the R500 penalty fee. That means every month I have been paying a fine and not the actual account and that is vodacom's negligence! I tried to cancel my account since I didn't upgrade in January 2016 but I was told to pay an extra amount of R1000 and something. So, I took my simcard out of my phone and tossed it out of my car window! I've not used that account in months yet I stil pay R650 EVERY month since then to pay that R1000 and something in order to cancel the account. Since I threw my simcard away I've payed R1400 (I have been paying for something I no longer use) Today I called vodacom's cancelation department to find out what the status is and I was told that I'm still in areas and still owe that 1000 and something rand without any changes what so ever. I was then told that I can't cancel the account because it was handed over to vodacom's legal department who has failed to contact me via email to inform me of this! I have the eft proof of payments!</p> <p> </p> <p>I will no longer pay for an account I no longer use but still get billed for! I want this account cancelled ASAP!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
I would like to apologise for the inconvenience caused. I have escalated the matter to the Accounts Team for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
Dear Client
I would like to apologise for the inconvenience caused. I have escalated the matter to the Accounts Team for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
